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About Us

Our Mission

To provide billing, collections and consultant services to physician and non-physician practices with integrity and honesty. To represent the interests of our clients with the highest level of professionalism at all times, advocating for a fair reimbursement of their services with perseverance and consistency. To abide to high ethical principles when processing and submitting claims for reimbursement to patients, third party payors. To maintain the privacy of our clients and their patients in the strictest of confidentiality, utilizing their information solely for the purpose of billing and collections. .

Nuovo Revenue Cycle

Nuovo Revenue Cycle was established with one mission: Offer physician and non-physician practices an affordable, outsourced experienced staff dedicated solely to the field of medical billing, collections, and the understanding of the ever moving target of healthcare insurance. Nuovo Revenue Cycle’s foundation is from a hands-on understanding of the healthcare challenges that are faced on a daily basis. In the mid 1990s, the founders recognized very quickly while working as an administrator of a physician’s practice that the business / accounting knowledge required to successfully operate an physician practice, was expensive and time consuming. Thus, Nuovo Revenue Cycle was created with a strong background of business, operational experience, and healthcare administration – to help small to medium sized medical and surgical practices, get a better grasp of their billing and collections.

Our Team

Emma C Aragon

Chief Executive Officer

Emma has been leading Nuovo Revenue Cycle as its CEO since 2005, when the company was known as Surgbill. With a strong background in healthcare as a former ICU nurse from Mexico, Emma brings a wealth of knowledge and experience to the company. She co-founded Surgbill in 2005, focusing on billing and collections for surgical assistants. Under her leadership, Nuovo Revenue Cycle has grown and evolved, consistently delivering exceptional revenue cycle management services. Emma's commitment to excellence and deep understanding of the healthcare industry have been instrumental in the company's success.

Luis F Aragon

Chief Operating Officer

With over 25 years of experience as a certified surgical assistant (CSA) and a master's degree in healthcare management, Luis has been deeply involved in medical billing since 1996, initially for a physician practice, and since 1999, focusing on surgical assistants.

In addition to his billing expertise, Luis has played a crucial role in legislative efforts across several states, advocating for the proper reimbursement of surgical assistants. His dedication to improving healthcare policies and ensuring fair compensation for assistants underscores his commitment to the industry and to the professionals within it.

Beth Trippany

Billing Manager

As our lead biller, Beth has been involved in the management of medical practices for more than two decades, bringing with her a wealth of experience and knowledge about the insurance industry. Beth's extensive background encompasses various facets of medical billing, with a particular expertise in the intricacies of non-physician surgical assistant billing.

Throughout her career, Beth has demonstrated an exceptional ability to navigate the complex landscape of healthcare billing and insurance processes. Her expertise and leadership make her an invaluable asset to our team, and we are proud to have her guiding our billing operations.

Rebecca Stocks

IDR and Arbitration Specialist

Becca has been a dedicated member of the Nuovo team for the past decade, specializing in billing for surgical assistants. Her expertise spans both national and local accounts, where she has consistently demonstrated exceptional attention to detail and a deep understanding of the billing process.

Since the introduction of the No Surprise Billing legislation in January 2022, Becca has developed substantial experience in independent resolution and arbitration processes. Her ability to navigate these new regulations and effectively manage disputes ensures that our clients receive fair and timely reimbursements.

Cheryl Stocks

Billing Specialist

Cheryl joined Nuovo Revenue Cycle in 2023 and has quickly become an integral part of our team. Specializing in appeals and follow-up of accounts, Cheryl's dedication and meticulous approach have significantly enhanced our operations.

Cheryl is deeply involved in managing the appeals process, where her persistence and attention to detail ensure that claims are thoroughly reviewed and accurately resolved. Her ability to navigate complex billing issues and communicate effectively with insurance providers has resulted in a high success rate for appeals, positively impacting our clients' revenue streams. In addition to her work in appeals, Cheryl diligently follows up on outstanding accounts, ensuring timely payments and addressing any discrepancies that may arise.

Denise A Aragon

Data Entry and Appeals

Denise has been an integral part of the Nuovo Revenue Cycle team since 2010, starting her journey with us in the data entry department. Over the years, she has transitioned into the appeals department, where her meticulous attention to detail and dedication have made her a valuable asset in our collections department. With a background as a Certified Nursing Assistant (CNA), Denise has a deep understanding of the healthcare field, which enhances her ability to manage complex billing and collections processes effectively. Her contributions are vital to our operations, and we are proud to have her as part of our team.

Emerald Green

Billing Specialist and Follow ups

Emerald has been with Nuovo for the past two years. Her specialty is billing for surgical assistants. Focusing on national and local accounts. She is very detailed oriented.

FAQ'S

How soon can you take my medical practice on as a client?

We can start immediately after we receive information from your staff and your signed agreement. The data set up will only take a few days and we can process your superbills right away. Processing your claims electronically, however, may take up to six weeks. You will have to complete registration forms and receive your electronic provider numbers, but while we wait for the insurance companies, we will process your claims by paper. To get started, you will receive a welcome packet containing forms for your completion and detailed instructions regarding all paperwork. We need information about you and all the insurance companies you participate with..

How long do I have to commit to? How much do you charge?

We do not bind you to a long–term commitment. Our initial contract is for 12 months, however you are free to cancel at the beginning of any month with a minimum of 30 days notice. Fees vary according to the practice, the size, specialty and volume of claims. But we do not get paid unless you get paid first! We are paid once a month on a percentage basis. We only bill you once a month for the EOB’s and superbills we have processed and paid. It may be two months before you get your first invoice. Depending on the size of your practice, there might be a charge for credentialing.

Do you send patient statements?

We will have your patient statements printed and mailed out for you. We process patient statements monthly and automatically resend unpaid statements after 30 days with a reminder for payment. If you want Nuovo Revenue Cycle to accept credit cards in your behalf, there will be an additional charge.

What kind of insurance follow-up do you do?

Upon receipt of the EOB, we will follow–up on any denied or rejected claims. We work on each claim until it has been paid or a valid response for non–payment has been given. This is where Nuovo Revenue Cycle excels, by continuously following up to ensure you receive the revenue due to you!

How do I make a payment with a CC or ACH Debit?

We use Stripe as our merchant credit card and ACH provider, if you would like to make a payment please click on the button below:

Technology

Availability

Experience

Technology

Availability

Experience

"Nuovo has provided great service throughout the years by being available and transparent in the process."

"I was hesitant to outsource such a crucial part of my practice, but after a few months, Nuovo has raised the bar when it comes to customer service and accountability."

"Beth was wonderful from the start, she coordinated the credentialing of all of our providers in the practice and has communicated effectively and in a timely fashion at all times, we recommend Nuovo without reservation."